Return Policy

Returns & Reimbursements

At Belove Jewellery, your satisfaction is the hallmark of our service. We strive to ensure every piece meets our rigorous quality standards. If you are not entirely satisfied with your purchase, we provide a transparent and structured process for returns and refunds.

1. Order Revocation & Cancellations

We accommodate full cancellations and 100% refunds provided the request is received before the item has entered the production phase or has been dispatched.

  • Please Note: Once an order has transitioned to the shipping stage, we are unable to process a cancellation. In such cases, the standard return procedure must be followed upon receipt.

2. Eligibility for Returns

We offer a 14-business-day return window, effective from the date your package is delivered. To qualify for a successful return, please ensure the following:

  • Pristine Condition: The jewellery must be unworn, unaltered, and in the exact condition in which it was received.

  • Original Packaging: Items must be returned within their original Belove Jewellery presentation boxes and protective packaging.

  • Verification: A valid digital invoice or order number is required to initiate the process.

  • Authorized Return Center: For security and quality control, all returns must be directed to our dedicated US facility. Please do not send your items back to the original manufacturer.

3. Our US Returns Address

To ensure your return is processed efficiently, please use our authorized receiving center:

Long son INTERNATIONAL TRADING INC
624 S HAMBLEDON AVE
CITY OF INDUSTRY, CA 91744-5742
United States

Note: We highly recommend obtaining a Return Merchandise Authorization (RMA) from our team before shipping to ensure your refund is tracked correctly.

4. Shipping Liabilities

  • Elective Returns: If a return is initiated due to a change of preference (buyer's remorse), the customer assumes responsibility for the return shipping costs. We recommend using a trackable courier service, as fees vary by provider.

  • Defective or Incorrect Items: If the return is necessitated by a manufacturing defect or an error on our part, Belove Jewellery will assume all logistical costs to rectify the situation.

5. Assessment & Refund Timelines

Upon arrival at our California facility, your return will undergo a quality inspection. We will notify you via email regarding the approval or decline of your reimbursement.

  • Approval: Once authorized, your refund will be processed immediately.

  • Processing Window: A credit will be automatically issued to your original payment method. This typically reflects in your account within 1 to 5 business days, depending on your financial institution’s processing times.

6. Inquiries Regarding Delayed Refunds

If your refund is not visible after the 5-business-day window, we suggest taking the following steps:

  1. Bank Account Review: Perform a fresh check of your recent transactions.

  2. Card Issuer Contact: Reach out to your credit card company; there is often a latent period before a refund is officially posted.

  3. Bank Inquiry: Contact your bank directly to confirm if a credit is pending.

If you still require assistance, please reach out to our support specialists at:
📩 info@belovejewel.com

📍 Initiating Your Return

To receive specific instructions and a Return Authorization form for your region, please contact our Customer Experience team at:
Email: info@belovejewel.com