F&Q

Frequently Asked Questions: Shipping & Client Care

1. What is the anticipated delivery schedule for my order?

The arrival of your Belove Jewellery piece depends on the shipping tier selected at checkout. Once your order has been meticulously prepared and dispatched from our studio, the estimated transit windows are as follows:

  • Standard Shipping: 12–15 business days

  • Express Shipping: 8–12 business days

  • VIP Shipping (Prioritized): 5–8 business days

Our Commitment: Following dispatch, you will receive a confirmation email containing your tracking credentials and monitoring instructions. Our logistics team remains proactive, tracking your package's journey to ensure a seamless delivery experience.

2. How can I monitor the status of my shipment?

Transparency is fundamental to our service. Every order is assigned a unique tracking number, which will be shared with you via email. You can utilize this identifier on the official portals of your local postal service providers or our partner couriers for real-time updates on your parcel’s location.

3. Are international orders subject to import duties or statutory taxes?

While we optimize our global logistics to minimize the likelihood of additional customs fees, import duties are governed by local tax authorities and are occasionally beyond our direct influence.

  • Responsibility: Should your local customs office impose a levy at the border, these initial payments are the responsibility of the recipient.

  • Our Support: If you are required to pay additional duties, we invite you to share the details with our concierge team. While we cannot influence local laws, we strive to offer a "goodwill gesture"—such as exclusive discount codes or credits—to offset these costs on your subsequent purchase with us.

4. Still have questions?

Your peace of mind is our priority. If you require further clarification or have a unique inquiry, our dedicated support specialists are at your disposal.
📩 Connect with us: info@belovejewel.com